Customer Service Advisor
Full induction programme followed by on the job training within our fantastic team of advisors.
Benefits: * Competitive salary * Company pension scheme * 23 days holiday (plus bank holidays) increasing to 25 * Opportunity to progress within Customer Service team as well as others * Gym on site * Free parking * Yoga classes ROLE: Working as a Customer Service Advisor at Arjo (Medical Devices), you will be responsible for delivering world-class customer service, dealing with inbound calls, engaging with our internal and external customers.
This is an interesting and varied role where you will have interaction with our customers and patients so you must have excellent communication and customer service skills to enable you to provide the exemplary level of service we strive to offer.
Your personality, enthusiasm, energy and positivity are essential for us to build long-term relationships with our customers and ultimately play a key role in providing the essential equipment required by our patients.
ESSENTIAL SKILLS / EXPERIENCE: * Excellent telephone manner * Experience within a customer service environment * Excellent listening and communication skills * Good numerical skills * PC literate “ MS Office including Excel, Word and Outlook * Excellent attention to detail * Excellent team player * A positive ˜can do™ attitude displaying behaviours in line with our company core values Please note: The contact centre is open 24/7 and you will therefore be required to work evenings and weekends as part of the rota that you will be required to adhere to.
The rota is issued a week before the end of the month giving the rota for the following month.
Shift patterns are 08:00-16:00, 09:00-17:00, 09:30-17:30, 12:00-20:00, 13:00-21:00 regularly.
On occasion (to cover holiday or sick) 15:00-23:00, 16:00-00:00 and 00:00-08:00.
ABOUT US: Arjo are a global medical devices company with operations in over 100 countries.
Our product portfolio encompasses specialist medical beds, mattresses, hoists, and DVT prevention equipment.
We believe in ensuring the comfort and dignity of patients and residents and providing a safe working environment for caregivers and nurses.
In everything we do “ we do it with people in mind.
A career with us gives you plenty of professional challenges.
You will become part of an international company with a strong corporate culture and with ambitious plans for continued growth.
Please be aware that by applying for this role you are giving Arjo permission to store your information.
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